Vetcare Africa - Privacy Policy

Privacy Policy

Vetcare Africa
Last updated: 2 September 2026

1. About this Privacy Policy
2. Our contact details
3. Personal data we collect
4. How we collect personal data
5. How and why we use personal data
6. Marketing communications
7. Cookies and similar technologies
8. When we share personal data
9. Transfers outside Kenya
10. How long we keep personal data
11. Security
12. Your rights
13. Complaints
14. Children’s privacy
15. Third-party websites
16. Changes to this Privacy Policy

About this Privacy Policy

Vetcare Africa respects your privacy and is committed to handling personal data responsibly and lawfully.

This Privacy Policy explains how we collect, use, store and share personal data when you visit www.vetcareafrica.com, submit a product or general enquiry, contact us by email, telephone or WhatsApp, or otherwise interact with us through the website.

We process personal data in accordance with the Data Protection Act, 2019 of Kenya, its applicable regulations and other relevant Kenyan laws.

For the purposes of applicable data-protection law, Vetcare Africa is the data controller for personal data processed through this website.

Contact details

Vetcare Africa

Unit 7/8, Winsford Industrial Park
Off Baba Dogo Road, Ruaraka
Nairobi, Kenya

Email: vitaphos@vetcareafrica.com
Telephone: +254 20 205 2995
WhatsApp: +254 711 609 542

Please use the subject line “Data Protection Request” when contacting us about your personal data.

Personal data we collect

| Depending on how you use the website or communicate with us, we may collect:

Identity and contact information, such as your name, email address, telephone number, job title, organisation, location and country.
Enquiry information, including the product you are interested in, quantities, animal species, market or territory, and any message or supporting information you provide.
Business information, such as the name and details of a farm, veterinary practice, distributor, retailer or other organisation you represent.
Communication records, including emails, website-form submissions, telephone notes and WhatsApp messages.
Technical and usage information, such as your IP address, browser type, device type, operating system, referring pages, pages visited, approximate location, dates and times of access, and website diagnostic information.
Cookie and preference information, where cookies or similar technologies are used.
Any other information you choose to provide when contacting us.

| Please do not send confidential medical information, sensitive personal data or information about another person unless it is necessary and you are authorised to provide it.

How we collect personal data

We may collect personal data:

Directly from you when you complete a contact or product-enquiry form;
When you contact us by email, telephone or WhatsApp;
When you correspond with our employees, agents or authorised distributors;
Automatically through website logs, cookies and similar technologies; and
From publicly available sources or business partners where lawful and relevant to responding to an enquiry or managing a business relationship.

How and why we use personal data

We may use personal data to:

Respond to product enquiries, questions and requests for support;
Provide product information and connect you with the appropriate Vetcare Africa representative or authorised distributor;
Take steps requested by you before entering into a business relationship or contract;
Manage customer, distributor, supplier and professional relationships;
provide technical, product or after-sales support;
Operate, maintain, secure and improve the website;
Diagnose faults, prevent misuse, fraud or security incidents, and protect our legal rights;
Maintain business and regulatory records;
Momply with legal, regulatory, safety, quality and reporting obligations;
Send marketing or product communications where you have consented or where otherwise permitted by law; and
Establish, exercise or defend legal claims.

We rely on one or more lawful grounds, as applicable, including:

Your consent;
Taking steps at your request before entering into a contract or performing a contract;
Compliance with a legal obligation;
Protection of a person’s vital interests;
Performance of a task carried out in the public interest, where applicable; and
Our legitimate interests, provided those interests do not override your rights and freedoms.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Marketing communications

We will use personal data for direct marketing only where we have an appropriate lawful basis and have provided any notice or obtained any consent required by Kenyan law.

You may ask us to stop sending marketing communications at any time by using the unsubscribe method in the communication or contacting us at **vitaphos@vetcareafrica.com**. We may retain limited details on a suppression list so that we can respect your request not to be contacted for marketing.

Cookies and similar technologies

The website may use cookies and similar technologies to:

Enable essential website functions and security;
Remember user preferences;
Understand website performance and how visitors use the website; and
Support embedded or third-party services, such as maps, videos, social-media features or messaging links.

Essential cookies may operate because they are necessary for the website to function. Where required by law, non-essential cookies will be used only after you have made a choice through the website’s cookie notice or consent controls.

You may also control cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

When we share personal data

We do not sell your personal data.

We may share personal data, where reasonably necessary, with:

Vetcare Africa employees and departments responsible for your enquiry;
Authorised distributors, representatives or service providers where needed to respond in your country or territory;
Website-hosting, email, communications, analytics, security and IT-service providers acting on our behalf;
Professional advisers, auditors, insurers and financial institutions;
Regulators, courts, law-enforcement bodies or other authorities where required or permitted by law; and
A purchaser, successor or adviser in connection with a genuine business reorganisation, merger or transfer, subject to appropriate safeguards.

Service providers are expected to process personal data only for authorised purposes and to apply appropriate confidentiality and security measures.

Transfers outside Kenya

Some service providers or recipients may process or store personal data outside Kenya. Where personal data is transferred outside Kenya, we will take reasonable steps to ensure the transfer is lawful and that appropriate safeguards are in place, as required by the Data Protection Act, 2019 and applicable regulations.

How long we keep personal data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing business relationships, meeting legal or regulatory duties, resolving disputes and enforcing agreements.

Retention periods may vary depending on the type of information, the nature of the relationship and any legal, quality, safety or record-keeping requirements. When personal data is no longer required, we will securely delete, anonymise or otherwise dispose of it.

Security

We use reasonable administrative, organisational and technical measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email service or internet transmission is completely secure. You are responsible for using secure devices and communications and for avoiding the submission of unnecessary sensitive information through website forms.

Your Rights

Subject to the Data Protection Act, 2019 and any lawful limitations, you may have the right to:

Be informed about how your personal data is used;
Access personal data we hold about you;
Object to all or part of the processing of your personal data;
Request correction of inaccurate or misleading personal data;
Request deletion or erasure of personal data in appropriate circumstances;
Request restriction of processing in appropriate circumstances;
Receive certain personal data in a structured, commonly used and machine-readable format and request its transfer where applicable;
Withdraw consent where processing is based on consent; and
Object to decisions based solely on automated processing where applicable.

To exercise a right, contact us using the details in section 2. We may need to verify your identity before acting on a request. Some rights are not absolute, and we may retain or continue processing information where the law permits or requires us to do so.

Complaints

Please contact us first if you have a concern about how we handle personal data so that we can investigate and try to resolve it.

You also have the right to lodge a complaint with the **Office of the Data Protection Commissioner of Kenya (ODPC)**. Current contact and complaint information is available at **www.odpc.go.ke**.

Children’s privacy

This website is intended for adults and business or professional users. It is not directed at children, and we do not knowingly collect personal data directly from children through the website. If you believe a child has submitted personal data to us, please contact us so that we can take appropriate action.

Third-party websites

The website may link to websites or services operated by third parties. We do not control their privacy practices and are not responsible for their content or handling of personal data. Please review the relevant third party’s privacy notice before providing personal data.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The revised version will be published on this page with a new “Last updated” date. Material changes may also be communicated through the website or another appropriate channel.

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